We accept returns within 30 days of the original invoice date on condition that items returned are in their original unused condition. You must receive authorization for all items being returned by filling out our Return & Exchange Form.
Items may either be returned for an exchange or for a refund less a 10% restocking fee.
If an item being returned is disassembled or damaged we will not offer a refund.
Shipping and Handling charges are NOT refundable.
All returned items must be accompanied with an RMA number for exchange of refund. An RMA number will be issued once your Return & Exchange Form is approved. After you fill out the form, you can submit it:
- By Email - firstname.lastname@example.org
- By Fax - 800-899-1784
- By Mail - 155 Harvestore Drive, DeKalb Illinois 60115
You can also call us with your information at 800-321-8173 between 7:00am & 6:00pm CST.
Please allow 2-4 weeks for returns to be processed.